​​Are the web site prices listed in US dollars?​

  • Yes, all online prices are listed in US dollars. The web site does not convert the currency to the country nor do we ship outside the United States.    


If I return merchandise, how long will it take to receive my credit?​

  •  We'll process your credit as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your credit card in 1 to 7 business days, depending on your financial institution’s policy regarding credits. You will not be reimbursed for your original or return postage.

​​EXCHANGES / RETURNS

  • We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) by contacting us at (858) 472-5613 or emailing us at flagpole_buddy@me.com. Exchanges/returns must be initiated within 30 days of the purchase date listed on the front of your receipt.


​What types of payment do you accept?

  • We accept PayPal and ATM/Debit Cards with a VISA or Master Card logo.


​When will my credit card be charged?

  • When using debit and some credit cards your card will show a pending authorization hold. Once the order is shipped the hold is released on our end and the actual charge goes through.

  • Once your order has been submitted, you have one hour to make a change or cancel the order. As long as you are within that hour you can give us a call (Please note that we do not recommend sending an email as this is a time sensitive issue. *Including ship to store orders.


Do I have to pay taxes on my purchase?

  • Yes, sales tax is calculated according to the state and county tax laws in which the order is being shipped. The tax calculation shown online is only a quote. There are situations where this quote will differ from the total charged. Once your order is finalized, the sales tax will be re-calculated based on city, state, county and district tax rates. Fear not! The difference between the two is usually no more than a few cents.


When will I receive my order?

  • Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options.

FAQs